Frequently Asked Questions
Your questions, our answers! If you have any unresolved issues, feel free to contact us.
Are there any discounts available when adding credits?
Yes! Our platform offers automatic discounts when you add credits. The discount
is displayed on the Wallet page. For example, if we're currently offering
a 20% discount, when you enter $100 to add to your account, you'll only
need to pay $80.
Are the prices per million tokens set by you or by the official model providers?
Our pricing aligns with the official rates from model providers. If you notice any discrepancies, these may be due to slight delays in our synchronization process, and we'll update them as quickly as possible. You can view all model prices on our Pricing page.
What are your business hours?
Our office is open Monday through Friday from 9:00 PM to 17:00 AM (CA,USA / HK, China).
We are closed on weekends and public holidays.
How quickly can I expect a response?
We aim to respond to all inquiries within 24 business hours. For faster
assistance, please
+1(302)275-2870
or
@BurncloudCharlie
.
+1(302)275-2870
or
@BurncloudCharlie
.
Do you offer international support?
Yes, we provide support to clients worldwide. Our team is fluent in English, Portuguese, Spanish, Mandarin, and several other languages to better serve our international customers.
customers.
